Brainerd Resorts: Info & Policies
Cancellation
Non Peak (October 16 – May 14):
A one-night deposit is required for both cabins and lodge rooms. For lodge rooms, we will allow changes and cancellations up to 7 days prior to your arrival date with no fee. If you cancel 6 days or less prior to arrival date you will forfeit one-half of your deposit. For cabins, if you cancel 31 days or more prior to your arrival, date you will forfeit one-half of your deposit. If you cancel 30 days or less prior to your arrival date, you will forfeit your entire deposit. (Note: Housekeeping Plus deposits are non-refundable).
Peak (May 15 – October 15):
A one-night deposit is required for both cabins and lodge rooms. For lodge rooms, we will allow changes and cancellations up to 31 days prior to your arrival date with no fee. If you cancel 30 days or less prior to arrival date you will forfeit one-half of your deposit. If you cancel 14 days or less prior to your arrival date, the entire deposit will be forfeited. For cabins, if you cancel 31 days or more prior to your arrival, date you will forfeit one-half of your deposit. If you cancel 30 days or less prior to your arrival date, you will forfeit your entire deposit. (Note: Housekeeping Plus deposits are non-refundable)
Above policy does not apply to contracted groups – please refer to your group contract for cancellation details.
Advanced Purchase discounted rates are Non-Refundable and Non-Transferable.
No Show Policy: Rooms will be released before 5:00 am the day following the reservation, and the first nights deposit will be forfeited.
Golf Packages are booked on a per person basis. If you cancel 30 days prior to your scheduled arrival date, your deposit may be refunded less a $40 PER PERSON service fee. If you cancel 15-29 days prior to your scheduled arrival date, each person’s $100 deposit will be forfeited, if you cancel 14 days or less before your scheduled arrival you will be charged the full package price. If you are coming on a golf package, your entire package amount (minus deposit) will be charged on the credit card on file 7-10 days prior to your arrival.
Check-In, Check-Out
Our goal is to have your room or cabin ready by the time you arrive. Please note that we have increased our cleaning procedures and must allow adequate time to sanitize and clean each unit.
Check-in starts at 5 pm. If you arrive earlier, please enjoy the property and all resort amenities (pool, Sports Centre, beaches, etc.) while we are preparing your room/cabin. Please contact the front desk to see if your room is available if you would like to check in earlier than 5 pm.
Check-out is at 11 am. Housekeeping Plus Cabins have a check-out time of 9 am.
Are additional Lodging Taxes added at Cragun’s?
All rates shown on the web site do not include state sales tax. There are no additional lodging/city taxes added on vacation packages when you stay at Cragun’s.
Package Changes
We reserve the right to alter packages. Rates confirmed in your reservation will be honored. Vacation rates are not valid for any conference or meeting.
Rollaways and Pack ‘N Play
All are available for $15 per night.
Smoking Policies
In compliance with the Freedom to Breathe and Minnesota Clean Indoor Air Act, all indoor facilities at our Brainerd resort, including all sleeping rooms, cabins, decks and public areas have been designated smoke free. Smoking in a non-smoking unit is a misdemeanor and the smoker will pay $300 in damages to get the room back to its smoke-free condition. State law provides that if an offender does not reimburse the innkeeper in 30 days, a $100 civil penalty may be added as well as reasonable attorney fees up to $500.
No Pet Policy
Pets are not allowed on Cragun’s premises (with the exception of service animals). Leave your pet at home or call us prior to your arrival for a list of area kennels. Violation of the pet policy will result in pet eviction and a minimum charge of $300 for any damage and cleaning of the room.
Credit Cards and ATM Cash Machine
We accept Visa, MasterCard, American Express, Discover and cash card.
Airport Shuttle
Transportation from the Brainerd Airport can be arranged for a fee.
No Fireworks on Property
To allow all of our guests to enjoy the peaceful vacation they came to Cragun’s Resort for, fireworks are not allowed on the resort property.
